Effective 5 August 2026

Refunds

If the paid ZIP cannot be downloaded because of a verified technical fault and we cannot provide a working copy within a reasonable time, you can request a refund.

Verified duplicate purchases by the same customer are refunded. Change-of-mind requests after a successful digital download are reviewed individually and do not limit any rights under Australian Consumer Law.

Email support@access.jirt.net within 14 days with your Stripe receipt ID and a short description. Do not send payment-card details or customer information.